The Company (hereinafter referred to as “us,” “we,” “our,” or “Company”) has created this Privacy Policy to apply to all users of this website (tigrine.soulandpoetry.com) and all digital assets contained, or offered therein (collectively, our “Services”), except as described below. This Privacy Policy describes, among other things, what information we collect from users when you use our Services, how it is used and your options as you interact with our Services.
This Privacy Policy is integrated into our Terms of Use (“Terms of Use”). By using the Services and providing us with your personal Information (defined below), you agree to the practices regarding collection, use, and sharing of information as described in this Privacy Policy and Terms of Use referenced above and to the updates to these policies posted here from time to time. Please read the following carefully before using our Services.
Patients can opt to create a patient portal account. This is a secure portal available for patients to manage their health. Features include reviewing test results, managing appointments, messaging your doctor, renewing your prescriptions, and paying your bills. Before creating an account, please review any Terms and Conditions available on the patient portal. This Privacy Policy does not apply to Protected Health Information (“PHI”) as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to us while being treated as a patient or within the patient portal, which is separate and subject to our Notice of Privacy Practices.
Further, this Privacy Policy does not apply to information collected by or provided in connection with an individual’s application for employment, current or former employment, or independent contractor arrangements with the Company. If you are a Company employee, independent contractor, or applicant for employment, please see the Notice at Collection and Privacy Policy for HR Individuals Who Reside in California or Notice at Collection and Privacy Policy for California Job Applicants for information about how the Company collects, uses, processes, discloses, shares, and retains employment information not covered by this Policy.
Residents of certain states may be entitled to individual rights under the applicable Data Protection Law(s). Please see the Notice to Certain Residents of Data Subject Rights Section of our Privacy Policy for your rights and how to exercise them for users who are residents of states that have enacted data protection laws that apply to our collection of your Information.
I. Information That We Collect
When you reply to any of our communications with a request or engage with our Services, we may need to collect the following categories of information about you which are described in more detail below: (A) information you provide to us, (B) sensitive information, (C) information we may automatically collect, and (D) information we may receive from third parties. All of the information listed in (A)-(D) above, is detailed below, and hereinafter referred to as “Information.”
If you submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal Information, you grant us the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website and our Services.
A. Information You Provide to Us
In using our Services, you may provide us with Information, including without limitation:
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- Individual Identifiers, including real name, alias, postal address, unique personal identifiers, email address, phone number, cell phone number, social media account information;
- Medical information, insurance policy information, and health insurance information;
- Demographic information and characteristics of protected classifications including marital status, sex, age, and military and veteran status if you choose to complete an online form or provide feedback;
- Professional or employment-related information, including employment status, employment location, name of employer, whether the employer provides health insurance;
- Commercial information, including information on products or services purchased, obtained, or considered, registration data, purchase, service, and installation dates;
- Communications with us, preferences, and other Information you provide to us such as any messages, opinions and feedback that you provide to us, your user preferences (such as in receiving updates and information on relevant topics and services), and other Information that you share with us when you contact us directly (such as for customer support services); and
- Additional Information as otherwise described to you at the point of collection or pursuant to your consent.
In limited situations, we may collect this information about an individual from a relative, power of attorney, attorney-in fact, or other authorized representative acting in the interests of or on behalf of the individual.
B. Sensitive Information
We may need to collect or process information that is deemed “Sensitive Personal Information” under certain laws. We may process the following categories of sensitive personal Information when you use our Services:
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- Precise Geolocation data, such as your physical location if you have enabled location services on your device;
- Payment Information including debit or credit card information in combination with any required security or access code collected for purpose of processing payment for our products or Services;
- Authentication data such as account personal information and log in credentials, including unique identifiers such as username, account number, and password;
- Racial or ethnic origin information, religious creed, color, national origin;
- Biometric information;
- Genetic information;
- Personal Information concerning health such as physical or mental disability, medical condition;
- Information concerning gender identity and sexual orientation; and
- Social security number, driver’s license number, state identification card number; or passport number.
When required by applicable law, we will collect consent prior to processing certain categories of sensitive Information.
C. Information We May Automatically Collect About You
Our Services may automatically collect the following categories of usage and technical Information about you. This Information is used by the Company for the operation of the Services, to maintain the quality and security of the Services, and to provide general statistics regarding use of the Services. This Information may include:
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- IP address, which is the number associated with the service through which you access the Internet, like your ISP (internet service provider);
- Date and time of your visit or use of our Services;
- Domain server from which you are using our Services;
- Type of computer, web browsers, search engine used, operating system, or platform you use;
- Data identifying the web pages you visited prior to and after visiting our website or use of our Services;
- Your movement and activity within the website, which is aggregated with other Information; and
- Mobile device Information, including the type of device you use, operating system version, and the device identifier (or “UDID”).
D. Cookies, Tracking and Internet-based Advertising
We work with companies that offer third-party products or services (“Service Providers”). We and/or certain service providers operating on our behalf may collect Information about your activity, or activity on devices associated with you over time, on our sites and applications, and across non-affiliated websites or online applications to help us track and analyze visitor activity on the website
We may collect this Information by using certain technologies, such as cookies, web beacons, software developer kits, third party libraries, and related technologies. These can be set by us or by our Service Providers.
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- Cookies. Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The Information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”). Examples of Information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this Information in the aggregate to understand how our visitors as a group use different resources and to help us operate and improve our website. We and our Service Providers may also collect information about the activity of individual website users.
- Web Beacons. Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity). We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services. These technical methods may involve the transmission of Information either directly to us or to a third party authorized by us to collect Information on our behalf. We also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.
- Analytics and Fraud Detection. Analytics are tools we may use, such as Google Analytics, to help provide us with Information about traffic to our website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network. We calculate metrics like bounce rate, page views, sessions, and the like to understand how our website/app is used. We may create visitors’ profiles based on browsing history to analyze visitor behavior, show personalized content and run online campaigns. We may also use reCAPTCHA, a tool which utilizes advanced risk analysis techniques to distinguish humans and bots in order to help us protect our websites from fraud, spam, and abuse. You can view Google’s Privacy Practices here: Privacy Policy – Privacy & Terms – Google.
- Mobile Application Technologies. If you access our website and Services through a mobile device, we may automatically collect Information about your device, your phone number, and your physical location.
We do not use online tracking technologies which may be considered a “sale” or “sharing” under certain laws.
E. Information We May Receive from Third Parties
We may collect additional Information about you from third-party websites, social media platforms and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes.
This Privacy Policy only applies to Information collected by our Services. We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address). You should contact such third parties directly to determine their respective privacy policies and practices. Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.
II. How We Use This Information
A. Use and Purpose of Processing Your Information
We use and process the Information for numerous business and operational purposes, that may include, but are not limited to, the following:
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- Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting impressions to unique visitors, verifying positioning and quality of impressions, and auditing compliance with the law;
- Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- Debugging to identify and repair errors that impair existing intended functionality;
- Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, and providing analytic services;
- Undertaking internal research for technological development and demonstration;
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Company;
- Product and service training, for example, by providing training and information on using, servicing, selling, and displaying our products and services;
- Facilitating communications, for example, by collecting and organizing contact information, establishing means of communications, and communicating with current and prospective customers, including regarding questions and feedback;
- Responding to consumer comments or concerns posted on social media platforms, our website or other outlets relating to the Company or a Company-operated facility;
- Enhance and personalize the site, to communicate with consumers via email and to understand a consumer’s preferences and patterns;
- To conduct market research and analysis;
- Improve our website offerings and send you information and updates;
- Comply with our Terms of Use;
- To fulfill contracts we have with you;
- Comply with any applicable laws and regulations and respond to lawful requests; and/or
- For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.
B. Disclosing Your Information
We may disclose your Information as set forth in the Privacy Policy and in the following circumstances:
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- Third-Party Service Providers. We may disclose information to third-party
